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Frequently Asked Questions Q: What payment methods can I use? All GESi websites accepts the following methods of payment for purchases: Credit cards accepted:
Other forms of payment:
We do not accept:
*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card. Q: How does PayPal work? PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the GESi Web site and choose your method of payment. Your funds are transferred immediately and securely. PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients never see your bank account or credit card numbers. Q: When will my order ship? GESi endeavors to ship purchases within 1 week of your event. Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing. Q: When will my order be delivered? Pending order verification and credit approval, orders will be delivered to your booth 1 day before your event opens. Q: What does it cost to ship my order? GESi provides an estimate of shipping costs when viewing your online cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Q: Do you ship outside the United States? Currently, we cannot service orders placed from or shipped to locations outside the U.S. Q: What if I change my mind and want something difference after my order is placed? Once an order is placed at any GESi website, you cannot make changes. For assistance please call our Customer Service Representatives at 425-895-1772. Q: Can I ship to an address other than the event I am ordering for?? No. You must provide GESi with the billing address registered with your credit card company. Any shipped items must deliver to the booth listed for the single event any equipment or services are being provided. (Please note: The information that you store in your address list is for your use only. will not contact anyone listed unless we have a specific question about a delivery.) Q: What if I am not pleased with my equipment or service? Can I return the purchase? Any equipment or service issues must be discussed onsite with the onsite manager before your event ends to be eligible for credit or returns. Items must be in the same condition when originally delivered to your booth. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing. Q: Will my order be taxed? GESi does not charge sales tax on the purchases outside the state of Washington; however, this is subject to state and local regulations in all 50 states and could change at any time. Q: I live outside the United States. Can I order from GESi? Currently, you can make orders from GESIEvents.com but not RainierPC.com. Q: What do I do if my item arrives damaged? Customer satisfaction is our goal at GESi. Please contact your onsite manager or call our Customer Service Representatives at 425-895-1772. Q: Can I see a record of my transactions with GESi? By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with GESi by contacting our Customer Service Representatives at 425-895-1772. Q: Why should I register? Registering with GESi isn't required to explore the site, but it will allow you to fully enjoy GESiEvents.com Not only will shopping be easier, but your entire experience with the site will become more personal and convenient over time. You cannot make purchases or use E-mail to a Friend without being registered. Registering allows you to maintain an account with GESi Return customers can store credit card information for easier shopping, review order history, check current orders and edit billing or shipping information. Once registered, you can access your account information from anywhere within the site by simply clicking the "My Account" button anytime during your visit. GESi is a secure site that respects your privacy. Read more about Security and Privacy. Q: Is there a risk to storing my information online with you? Your privacy on the Internet is important to us at GESi We do not share, sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online privacy policy describes the types of information we gather online and how we use it. Please read this information carefully. Q: Do you sell names to other companies? Your privacy on the internet is important to us at GESi. GESi does not share, sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online privacy policy describes the types of information we gather online and how we use it. Please read this information carefully. Q: I forgot my password, what should I do? If you have forgotten your password, please click forgot password or call our Customer Service Representatives at 425-895-1772. Q: What browser settings do you recommend? Our site is optimized for use with Microsoft Internet Explorer and Firefox browsers. If you have a previous version of one of these browsers, you can download a free copy of the latest version at Firefox or Microsoft's Web site. Q: You recommend that I set my browser to enable cookies. Why? GESi also uses cookies to measure activity on our sites, which allows us to determine which areas and features of our sites are most popular by measuring user activity. This information allows us to make improvements and updates to improve your website experience. Most browsers are set to accept cookies; if yours is not, go to your browser's user preferences to turn cookies on. Your user privacy will not be compromised; cookies contain no personally identifying information, nor does GESi share any of your information externally as highlighted in our Privacy Policy. If you have additional questions about cookies and shopping on GESi, contact our Customer Service Representatives at 425-895-1772. |
